Refund policy

RETURNS
Our policy remains valid for a period of 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund , please contact us at info@highspiritsdistillery.com.au

EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us via email at info@highspiritsdistillery.com.au and send your item to: 6/96 President Street, Welshpool, Western Australia 6106

SHIPPING
To return your product, you should mail or deliver your product to: 6/96 President Street, Welshpool, Western Australia 6106

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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© 2019 High Spirits Distillery

Licensee: High Spirits Distillery Pty Ltd. Producers license number: 618209556717.

ABN: 80 604 273 010. Address: 6/96 President St Welshpool Western Australia 6106.

WARNING: Under the Liquor Control Act 1986, it is an offence to sell or supply liquor to a person under the age of 18 years on licensed or regulated premises; or for a person under the age of 18 years to purchase, or attempt to purchase, liquor on licensed or regulated premises.